Companies that grow are always on the lookout for “cutting edge” technology. These technological advances may offer the promise of more sales, better customer service, company growth, you name it.

Well, the latest technology that has captured the public’s attention is automated bots (in messaging apps like Facebook). They are poised to help in all of these areas.

So, just what is a messenger bot anyway? A messenger bot is a piece of software that uses artificial intelligence (AI) to communicate with customers. In other words, these bots understand what is being asked by the customer, and it will then formulate a response in a very human way.

Automation is very much the way of the future.